Communication forms an integral part of any business or a company. During the older days, most offices transactions and business processes relied on the use of folders, couriers, mail and other media for communication. Companies and business during those days have to go through the burden of having to use slow, inefficient, and costly modes of communication. There was no seamless integration between present communication platforms and tools, each of which had a unique function and capability. This has resulted into the inefficiency of the course of offices transactions and other business processes and into a ballooned cost of operations.
Companies and businesses today can now make use of a new and emerging communication technology called business VoIP solutions, which stands for Voice over Internet Protocol. VoIP makes it possible for transmitting voice communication services including voice, facsimile, and voice-messaging applications through the use of the Internet rather than the public telephone network. This technology converts analog voice signals to digital format and compresses and translates the signal into Internet protocol (IP) packets for transmissions over the Internet. This process is reversed at the receiving end.
This new technology can provide businesses with an efficient, flexible and cost-effective communication platform which can gradually reduce their operational costs. VoIP technology has helped many businesses in terms of communication efficiency and reducing operational costs. The introduction of this new technology has benefited a lot of businesses by reducing communication response time, which is vital in decision-making and acting upon instructions. The efficiency in communication and its being economical particularly with regards to monthly phone costs has forced a lot of companies to switch to VoIP solutions and abandon their traditional copper-wire telephone systems.
The cost for calls with VoIP solutions is cheaper as compared to regular phone calls. VoIP calls are charged depending on the amount of information or data that was sent over the Internet and not according to the duration when the call was connected to the telephone network. VoIP also provides free 3-way (or more) conferencing, caller id, automatic redialing,, and IVR, call forwarding features which are often being charged extra for by telecommunication companies.
VoIP can also perform tasks and services that a public switched telephone network cannot do. This communication technology is very handy and can be used in any location with a fast and stable Internet connection. It also capable of handling and transmitting numerous telephone calls over a single broadband connection even without the extra lines. The hassles of securing telephone connection using standardized protocols as well as the digitizing and digital transmission of calls which are the usual problems with using traditional phone lines, are being effectively addressed by VoIP. VoIP also enables for the integration of services that are only found through the internet, things like video chatting, messaging, or even sending files through the messenger program.